What payment methods do you accept?
We accept all major credit cards for all orders.
We ensure that your personal information entered in our website are safe and secure. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.
What is the currency shown in prices?
All prices are stated in Singapore Dollars (SGD).
By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products and media by any means. You agree that neither With Autumn nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping or custom delays. You agree to allow With Autumn to contact you on both email address and phone numbers provided. By joining our workshops and classes, you agree to be photographed and filmed. Photographs and videos may be used for With Autumn marketing purposes only and not be sold to any third party.
Shipping & Delivery
Exchange and returns.
We do not allow exchange or returns for orders already shipped. Feel free to ask any questions before making a purchase.
Do you ship outside Singapore?
Yes! We ship to most countries. Please write to us if you don't see your country listed during check out, we will check with our shipping partner and update you.
How long does shipping take?
Please allow 1-2 days for your order to be prepared. You will receive the tracking number once your order is picked up.
What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us and quote your order number. We will reply you as soon as we can and advise you on what to do next.
How much does shipping cost?
We provide flat rate shipping to 3 zones – within Singapore, asia-wide and rest of the world.
I entered the wrong shipping address, what should I do?
No worries! Just send us an email with your order number and correct shipping address. We will update it right away.
Can you split my order between two different addresses?
We can only deliver to one address per order.
Will I be charged sales tax?
Our company currently does not charge any GST.
Are the natural dye materials allowed in my country?
Please check with your custom authorities if the natural dyes are allowed before placing an order. We will not be liable if the items are not allowed into your country.
Workshop cancellation policy.
We do not accept cancellation of workshops once they are booked and confirmed.
Do you host private workshops for parties and corporate events?
Yes! We love customising workshop for your special occasions, be it a hen's party, a birthday craft-along or a corporate workshop, we are happy to discuss and work out something especially for you.
Photography and usage.
With Autumn reserves the right to use any images taken at the workshops for social media and advertising. If you wish for images not to be shared, With Autumn requests the same to be expressed in writing prior to the workshop event.
What is the class size per workshop?
We like to keep our workshops intimate and cozy.
How many people is required to start a workshop session?
The minimum number of people to start a class is 2.
I am residing outside Singapore, can I join your workshops?
You can join our online workshop, please check the date and time of scheduled class to ensure there is sufficient time (~10 days) for delivery to reach you before the class.
What language is used when conducting workshops?
We conduct our workshops in English. We are bilingual and speak Mandarin too. If you'd like a workshop conducted in Mandarin, please write to us and we will be delighted to work something out for you.
Do you accept commissions?
It usually take 2-4 weeks depending on the design and technique. If you need something urgently, feel free to contact us and we will have a chat with you and try our best to work something out for you!
Thank you for being interested in our products.
Can you put together a special DIY Kit for me?
Yes! We love putting together bespoke DIY kits. Simply write to us with your requirements and budget, we will try our best to work something out. It will help if you can shortlist a couple of existing kits from our website so we can start from there.
We have made every effort to accurately display our product colours on our website. However, please note that colours vary a bit due to the monitor they are viewed on.