––––– Do you ship outside Singapore?
Yes! We ship to most countries. Please write to us if you don't see your country listed during check out, we will check with our shipping partner and update you.
––––– How much does shipping cost?
We provide flat rate shipping to 3 zones – locally within Singapore, Asia-wide and rest of the world. Please refer to the shipping rates below.
• Within Singapore – Flat rate $6.00
(you may opt for self pick-up at our studio too)
• Asia – Flat rate $39.90
(Brunei, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Phillippines, South Korea, Taiwan, Thailand, Vietnam)
• Rest of the world – Flat rate $59.90
––––– How long does shipping take?
Please allow 24-48 hours for your order to be prepared. You will receive the tracking number once your order is picked up.
For local orders, we send your orders via doorstep courier, it will usually take 1-2 days to reach you after order is picked up.
Express service is available at a top up of $25 – we will skip the line and pack your orders first so they can be ready for pick up by our courier or yourself (select self pick-up) within 24 hours.
If you need a last minute gift, please contact us and we will try our best to help you!
For international orders, we send your orders via SingPost International Airmail (7-14 working days) or FedEx International Economy service (5-8 working days) depending on the items you order.
If you need express delivery (2-3 days), please write to us with the items you'd like to order and we will be happy to send a quote and arrange that for you once it is confirmed.
––––– Will I be charged sales tax?
Our company currently does not charge any GST.
For international orders, buyers are responsible for any customs and import taxes that may apply. We cannot advise on custom fees / VAT as each country has different rules on what is assessed. We are also not responsible for delays due to customs.
––––– What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us and quote your order number. We will reply you as soon as we can and advise you on what to do next.
––––– I entered the wrong shipping address, what should I do?
No worries! Just send us an email with your order number and correct shipping address. We will update it right away.
––––– Can you split my order between two different addresses?
We can only deliver to one address per order. To remedy that, you can create separate orders with different delivery addresses.
––––– Are the natural dye materials allowed in my country?
Please check with your custom authorities if the natural dyes are allowed before placing an order. We will not be liable if the items are not allowed into your country.